Email replies

AI for email replies with your terms built in

Most AI for email replies writes well and knows nothing about your company. Flipa does the slow part: it looks through your documents for the turnaround, the price and the policy, and leaves you a written draft. It isn't an auto-responder. It doesn't get into your inbox and it doesn't send anything: you paste the email in, check the draft, and send it from wherever you always do.

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Flipa's app interface is in Spanish today, though it answers in the language you write in. The example on this page is a made-up digital print shop, Kettle Creek Print Co.

Try it

Three emails that hit a print shop on a Tuesday

Pick one and press the button. Look for what an AI email response generator couldn't put in: the days of turnaround, the price from the price list, and what the shop does when a color comes out wrong. And in the third one, look for what Flipa doesn't know.

Customer email

The email, just as it arrived

Flipa’s draftKettle Creek Print Co.

Hi Sarah, Yes, we can make the trade show. An 8.5 x 11, 24-page saddle-stitched catalog takes 6 business days from the day you approve the color proof. For 500 copies, our price list shows $2.10 per catalog, with ground shipping in the lower 48 included. Send us the PDF with a 1/8-inch bleed and we'll get the proof ready. Best, Kettle Creek Print Co.

3 sources consulted

Price list 2026.xlsx
Production turnaround times.pdf
How we write to customers

Demo with a made-up print shop. The drafts were written by hand to show how Flipa replies when it has the shop’s price list, turnaround times and terms. Sending is up to you.

Fine-tune it

Shorter, firmer, more formal: ask and it rewrites it

As an AI email reply generator, Flipa will change the tone as many times as you like. What it won't change is the facts: ask it to promise something your terms don't cover and it tells you what clashes, then offers what you can say.

Each version comes in its own box with a copy button.
Underneath, the sources it checked. Open one to read the document.
It's a draft: a person reads it before it goes out.

Make it shorter, Sarah's been a customer for years

Done. I kept the turnaround and the price and cut the rest:

Hi Sarah, yes, we can make it. 500 catalogs, 8.5 x 11, 24 pages: 6 business days from the color proof, at $2.10 each. Want me to get the proof started?

Price list 2026.xlsxProduction turnaround times.pdf

Which emails

The four emails that eat the most time

They aren't the hard ones. They're the ones that make you open three documents before you write the first line. It's the same for a print shop as for an accounting firm fielding deadline questions or a school in enrollment season.

The quote request

Flipa puts in the price from your price list, the turnaround and what's included. You settle the final total. It's the daily routine for anyone in sales.

Reply to this email: they want a price for 1,000 trifold brochures

The complaint

It acknowledges the problem, asks for what's needed to fix it, and offers only what the shop has in writing. For the customer support team, that's half the work. A person on the team still sends it.

Reply to this complaint without promising anything that isn't in our terms

The follow-up after a visit

A short email, in your voice, that brings up what was left pending. The details of the visit come from you, or from the meeting notes you attach.

Write to Willow Bend Nursery: we sent them the proof ten days ago

The reply to a vendor

It also knows how to say no politely. And if you have written purchasing terms, it uses them.

Tell the paper supplier their minimum order doesn't work for us

Over time

The tenth reply comes out better than the first

You don't have to set anything up to start. But what you correct sticks, and what you repeat can be saved for next time.

A shortcut that's already there

Behind the shortcuts button there's one for replying to a customer: a request that's already written and goes out in one click. All you add is the email.

Open the shortcuts
Click the reply-to-a-customer one
Paste the email

A thumbs-down teaches it

If the draft misses, give it a thumbs-down and write how it should have answered. If you're the account admin, it applies from that moment; if not, it waits for the admin to approve it.

“First names with longtime customers”
“Never give a date before the proof is approved”

From conversation to agent

After three messages, an option appears to turn the conversation into an agent. It gathers what you asked for and what you corrected, and from then on the agent steps in by itself when you paste an email of that kind. It works inside your team: it drafts, and a person sends.

What you asked for
What you corrected
When it should step in

No fine print

What it does with an email, and what it leaves alone

People searching for AI to answer emails often expect an auto-responder. Flipa isn't one: it drafts, and the email stays in your hands.

With an email	Does it?	How
Draft the reply with your facts	Yes	It looks through your documents for the turnaround, the price and the policy before it writes.
Change the tone or the length	Yes	You ask in plain words and it rewrites it.
Show where it got it	Yes	Under each answer, the list of sources it consulted.
Leave it ready to copy	Yes	A box with a copy button.
Use the email open in your browser	In testing	With the Chrome extension, which is installed by hand today: you select the text and ask.
Get into your inbox	No	Gmail is listed as “coming soon.” It doesn't work today.
Send the reply	No	You copy it and send it yourself.
Attach files or archive the email	No	That stays in your email program.

It can get things wrong: what it writes is a draft that someone reads before sending.

FAQ

Before you paste in the first email

What's the best AI for email replies to customers?

It depends on what slows you down. If it's the writing, almost any generator will do. If what holds you up is looking for the turnaround, the price and the policy before you write, you need one that knows your documents and shows you which ones it drew on. That's what Flipa does; the trade-off is that it doesn't send anything.

Does Flipa hook up to my email and answer without me?

No. Flipa doesn't get into your inbox and doesn't send email. You paste the customer's message, Flipa writes the draft, and you copy it into your email program. Gmail shows on the list as “coming soon”: it doesn't work today.

Do I have to copy and paste every email?

Today, yes: you paste the text into the chat, or attach the email saved as a PDF. With the Chrome extension, which is in testing and installed by hand, you can select the text of the email you have open in your browser and ask for the reply from the side panel.

Can it reply in other languages?

Flipa answers in the language you write to it in. Paste an email in French and ask for the reply in French, and it drafts it in French with the same facts from your documents. Have someone who speaks the language read it before it goes out.

How does it know my prices and turnaround times?

From what you give it: the price list in a spreadsheet, the terms in a PDF or Word file, your website. The account admin uploads them. If a fact isn't there, it says so, doesn't make it up, and notes it down for you to fill in. More on that in the knowledge base.

How long does it take you to find the turnaround before you reply?

Upload the price list and the terms once. The next email gets answered by pasting it in.

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