Terms of use

Last updated: 12 November 2026. The Spanish version of this page is the reference one.

1. What Flipa is

Flipa is an application where a company keeps what it knows about itself (what it sells, how it talks, what it cannot say) and an artificial intelligence assistant answers questions and prepares texts based on that knowledge.

2. Who can use it

Flipa is for companies and professionals in any country. There are three ways in: starting free with the Trial from the website (no card, with 2,000 credits once), buying a paid plan by card, or by invitation from whoever administers your own company's account. Whoever creates the account becomes its administrator.

Whoever administers the account declares that they act on behalf of the company and that they can accept these terms for it. Each person signs in with their own email and password and is responsible for keeping it safe.

3. Your company's content

The documents, notes and conversations you upload or write are yours. You give us permission to store and process them only to provide the service to you. We do not use them to train artificial intelligence systems and we do not show them to other customers.

You are responsible for having the right to upload what you upload, and for not uploading third-party data that you are not allowed to process.

4. What the assistant does and does not do

The answers are written by an artificial intelligence based on your content. They may contain errors. Flipa indicates how much it knows about your company and tells you when it is missing information, but the decision to publish or use a text is always yours.

Review what it delivers before you use it, especially in legal, health or financial matters.

5. Credits, plans and payment

Usage is measured in credits. The pool of credits belongs to the whole account, it renews every month, and what is left over does not carry over to the next month. Uploading documents does not spend credits; answers and knowledge reviews do.

• Prices: those on the pricing page when you sign up. They are paid in advance, every month.
• Taxes: prices exclude taxes. The applicable ones are added depending on your country and on whether you buy as a business: for example, 21% Spanish VAT in Spain. If you are a business in another European Union country with an intra-community VAT number, the invoice carries no VAT (reverse charge).
• How you pay: by card, on the secure page of our payment provider, Stripe. Flipa never sees or stores the card details.
• Renewal: the plan renews automatically every month, on the day it was taken out, and is charged then until it is cancelled.
• Cancelling: at any time, from “Plan and billing” inside the application. The plan continues until the end of the month already paid and then ends. The rest of the current month is not refunded.
• Changing plan or seats: from “Plan and billing”. The difference for the current month is charged or credited at that moment, in proportion to the days left.
• Top-ups: paid once; they add credits valid for a year and are not refundable.
• If a payment fails: we retry it for a few days and let you know. For 7 days everything keeps working; after that the monthly pool is set to zero until it is paid, and if it is not paid the plan is cancelled.
• Price changes: if we change the price of your plan, we will tell you at least 30 days in advance and it will apply from the next renewal. You can cancel before then if it does not suit you.
• Invoices: issued to the billing details you give when paying, and available in “Plan and billing”.
• Right of withdrawal: Flipa is contracted as a business or professional. If you contract it as a consumer, you have 14 calendar days to withdraw without giving a reason, by writing to us. If you asked to start using it within that period, you will pay the part proportional to the time used.

6. Connected tools

If you connect tools of your own, Flipa accesses them with the permission you give. The scope of that permission is set by each tool. Check what permission you are giving before you connect it.

7. Acceptable use

Flipa may not be used for illegal activities, to create content that deceives or harms other people, to try to access data from other accounts, or to overload the service. We may suspend an account that does so, giving notice when possible.

8. Availability and changes

We work to keep Flipa available, but we cannot promise a service without interruptions. We may change features or these terms; we will give reasonable advance notice of important changes by email or inside the application.

9. Closing the account and deletion

You can ask to close the account whenever you want. After the account is closed, the content is kept for 30 days in case you want to recover it and is then permanently deleted, except for what the law requires us to keep.

Cancelling the plan is done from the application. Closing the account, export and deletion are done by our team when you ask at hola@trespuntoscomunicacion.es.

10. Liability

To the extent the law allows, our liability is limited to the amount paid for the service in the previous twelve months. We are not responsible for the use made of the texts the assistant prepares or for decisions taken on the basis of them.

11. Personal data and data processing

How we process personal data is in the privacy policy.

For the content your company uploads to Flipa, which may include personal data of customers, employees or other people, your company is the controller and we are the processor. As processor we undertake to: process that data only to provide the service and following your instructions; ensure that anyone working with it is bound by confidentiality; apply the security measures described under security; use only the providers listed in the privacy policy and tell you before adding another, so you can object; help you respond to people's rights and meet your obligations; notify you without undue delay of any security breach; delete or return the data when the service ends, as set out in section 9; and give you the information needed to check that we comply.

12. Governing law

These terms are governed by Spanish law. The courts of Barcelona (Spain) have jurisdiction over any dispute. If you contract as a consumer, those of your place of residence.

13. Who provides the service

TRES PUNTOS COMUNICACIÓN SL, tax ID B66018490, Calle Sant Josep 22, 08921 Santa Coloma de Gramenet (Barcelona), Spain. Contact: hola@trespuntoscomunicacion.es. More details in the legal notice.